Technology Support 

We offer tech support on all Graded systems to the entire Graded community - faculty, staff, students, and parents.  How can you get support?

Students may come to the ICT office.

Faculty and Staff

The Helpdesk system is the most effective way for faculty and staff to get support. From the Helpdesk homepage, log in with the same credentials used to access the Graded_School network and school computers and open a ticket. Be as complete as possible - it will help us help you!

Faculty and staff may also email Emailing to this address will automatically open a ticket. Again, please be as complete as possible.

Should staff or faculty need immediate assistance, they may call extension 767 (SOS) from any on-campus phone.  

Parents and Guardians

Parents may receive assistance by stopping by or writing to

From Off-Campus

If you are off campus and want to reach ICT, please dial the school’s central phone number (55-11-3747-4800) and ask to be transferred to extension 767 (SOS).

When Are We Open?

Hours are 7:00 am-5:00 pm, Monday-Friday.  

Where We Are Located?

The ICT Department can be found behind C Wing, towards the Av. Giovanni Gronchi side of campus. Students, parents, faculty, and staff are welcome to visit ICT and to get assistance from our skilled staff.



Need Help?

Click here to Submit a ticket

For immediate assistance,
dial SOS (ext. 767) 
7:00 am - 5:00 pm 
Monday - Friday


Vladmir Cruz
Director of Technology Integration
ext. 173

Luiz Santana
Network and Infrastructure Manager 
ext. 176
Alessandro Prado
Infrastructure Analyst
ext. 171
Michele Beraldes
Administrative Assistant
ext. 161

Aleandro Oliveira

Audio Visual Coordinator
ext. 175
Victor Guedes
ICT Support Technician
ext. 232
Database Supervisor
ext. 174
Alison Paias
ICT Business Partner
ext. 172

Camila Assis
IT Applications and Systems Manager
ext. 178

Mayra Salvador
Database Assistant
ext. 634

Kethynney Sousa
Support Analyst
ext. 164
Diego Brito
Support Analyst
ext. 170

Sandro Silva
ICT Support Technician
ext. 767

Jaime Santos
Support Analyst Assistant
ext. 645

Av. José Galante, 425
São Paulo, SP - Brazil - 05642-000
+55 11 3747 4800
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